JClaim Frequently Asked Questions
1.0 What is JCLAIM?
JCLAIM is an IM chat client.
Chat clients allow users to message each other in real-time.
JCLAIM has special tools that help businesses avoid compliance issues while enabling fast and reliable communication.
IM is like e-mail in that it allows you to send messages to other users. Unlike e-mail, IM messages are delivered in real-time through a chat client.
If you are a user - Nothing. All of JCLAIM’s compliancy features are managed by your administrator. Use JCLAIM like an ordinary chat client.
If you are an administrator, read the administrator’s guide or talk to someone on the support line.
Once you are logged in, go to Connection menu, find your connection near the bottom of the list, then select it and select Add Contact. Please note that some providers (GoogleTalk, Jabber) require the name to work as an email address (firstname.lastname@example.org)
4.4 How do Rename a contact?
Once you have a contact display in the main list, press F2. It will allow you to change the contact’s display name. Tooltip will show you the real account, whenever you need it. Also, you can change the person’s display name by opening a message window and opening the information pane by clicking on “I”.
4.5 How do I send a file?
Yes, the entire transcript of all conversations is always available. First, activate the message box for that contact (double-click on the screen name of the person whose past conversation history you wish to see). Click ‘history’. The entire conversation history will be opened in a text editor. (Note, if the contact you are looking for is not online, and you have ‘hide offline contacts selected in the settings menu, you will not be able to select them from the list. Please unselect ‘hide contacts’. See ‘Hide Contacts’ under settings for more information.)
Select multiple contacts by using your mouse and Shift or Control or select the group. Right-click. “Message All…” popup dialog should show up. Click and message. Any messages from these contacts will show up in their own private message windows so you can control which person gets which reply. You can continue using the “multiple” window if you want everyone to know your reply, but remember to include the question you are answering.
4.16 How do I resize the window?
Right click or press Ctrl-Space on the word to see suggested spelling.
4.18 Emailing and Paging
If someone is not around, You can page people on cell phone (provided you know the number) or you can email them. Simply type the message and hit appropriate button. Warning: paging does not work with all cell providers. Don’t rely on it if you have not used it with that person in the past.
When you are typing in the message
window, pressing Control-W will highlight the current word. Pressing Control-W
again will highlight the next two words, to the left and right of the current
word. Subsequent presses of Ctrl-W will continue to highlight outward.
Using Ctrl-Shift-W has the reverse effect.
5.4 Searching for something?
There is a Search option under the menus. Use it to find files or text inside files. Anywhere on your hard drive. Also provides easy access to Google searches. Use the help tab inside for details on how to do advanced searches.
Java is software from Sun Microsystems that allow your computer to run software on the Internet. Once it is installed you don’t have to worry about it.
If you would like further information, please visit java.sun.com
For a quick installation link, visit www.jclaim.com
JCLAIM itself comes virus free and built to be compatible with Norton Antivirus, Mcaffee, and other anti-virus programs.
That functionality is located under the menus.
This is a rather involved topic.
This feature makes JClaim act as a web server. This allows you to connect to your computer remotely (via a web browser like IE or Firefox) and use it as if you were at your desk. It is simple enough to be used from a cell phone, yet functional enough so you can stay in touch.
To access the server, you will need to:
10.1 Turn on the web server
Use the ‘Web Server’ checkbox from the settings screen.
10.2 Select a port
Use the ‘Web Server Port’ box from the settings screen. The port is a superficial number (preferably above 1000) which you will use in the connection line. 80 is the default port for all web servers, but it is insecure and is usually blocked. JClaim’s default is 2000, so that is what we will use in all examples.
10.3 Find out your IP address
This can be done easily. Go to http://www.whatismyip.com and it will give you your ip address. Alternatively you can do this in your shell (command prompt or shell/teminal window on unix) try either “ipconfig /all” or “ifconfig /all”
One of the numbers labeled “IP Address” is what you need. Use trial and error or ask your administrator as to which is the one that identifies your machine from where you’d like to connect to it.
10.4 Use your web browser or your phone to connect
Lets say your IP turned out to be 188.8.131.52 and your port setting is 2000, then your connection string (URL) will be: http://184.108.40.206:2000
10.5 Log in
When you see the login prompt, which should look a lot like your regular prompt, login using the same credentials as the ones you used to connect to your service.
At this point, you should be seeing your contact list. All links should work. Please note that you should not be using Refresh button on the browser after clicking buttons on the page. If you do - your message may be sent twice. (Cell phone limitations dictate this.)
IOI = Indication of Interest
TIF= Time in Force
IOC = Immediate or Cancel
FOC = Fill or Cancel
MOO= Market on Open
MOC= Market on Close
DAY= Day IOI
GTC= Good Till Cancel
GTD= Good till Day
Comments are never sent out to the other user. Use it to store confidential data, if you’d like. However that does not stop people from looking over your shoulder. Keep it work-related.
Available from the ‘General’ menu.
1. ‘Hide Offline Contacts’ and ‘Hide Empty Groups’
These options allow you to hide contacts that are not online. And if no one is online in a group, hide that group as well.
Whenever you have temporary connectivity issues, you may see “Old” in front of your weather. This is just to tell you that you may be looking at old information. It will continue to try and update it the next time (every half an hour).
3. Snap to screen’s edge
With this setting on, all windows and dialogs will try to hug the screen edge when brought near it. This allows a user to be less precise about window positioning.
This also has the effect where if you use more than one monitor, all JClaim windows will be confined to one monitor.
4. Tray icon
With this setting turned on, minimizing the contact window will put it in the tray instead of the task bar. (In other words: allows the user to get the contact list out of the way and put it by the system clock). Look for the round JC icon. Single click restores and also minimizes, so do not double-click the icon.
This feature makes the user interface look a little different. Play with it, see which one you like. Please note that spell checker may not work perfectly in all modes. We are still waiting for a fix from Sun for this problem.
6. Retry Connecting
Tells the program if it should try to reconnect should the connection to the message server be lost.
II - Messages
1. De-iconify Messages’
Selecting this option moves the active message dialog box to the front when a new message comes in. For example, when you get a new message from someone in your contact list, that dialog box will show up in front of whatever other application you are working on.
This option displays the current number of character in your message in between the ‘History’ and ‘Send’ buttons. This is particularly important because different clients impose different limits on the number of characters that can be sent per message. (Note: Mobile phones generally have the lowest limit -- usually about 120 characters per message.)
Checking the display picture check box allows you to see the icon pictures of members of your contact list. (Note: AOL sets a size limit for pictures. Please try to pick a small file – approximately 5KB or less would be appropriate.)
When this option is checked, you can send a message by pressing only the enter button; when this option is off, you must press ctrl + enter to send a message. Ctrl + Enter will always send the message regardless of whether this option is checked or not.
This option controls the size of the fonts. Like the one in the contact list. Other fonts use this setting as approximation (+ 1 or -1).
When this box is left blank, no disclaimer is sent. Administrators can require you to have a disclaimer, so you may not be able to modify or remove it.
When this box is checked, JCLAIM will not display system messages. These include “You are already logged on elsewhere” messages.
When this box is the ‘away’ message is displayed. Use it when you are away from you desk and wish to allow the users on your contact list to see that you are not there. (See away message for further information.)
This is the message that is displayed when someone sends you a message and you have checked the ‘Away From Computer’ option. You can type whatever you wish in this box. Some people choose to leave their cell phone or pager numbers so that they can be reached at all times.
III - Sound
1. Allow Sound:
Controls how long must pass between multiple messages before the sound is heard again. For example if someone sends you two messages within five seconds, and sound delay is set to 10, JCLAIM will alert only once.
3. Sound when away
If the connection for the user sending you the message is in “Away” mode, do you still want to hear the sound alerts?
4. Detailed sound selection
The remainder of the sound properties is a section where the
user can choose which sounds should be used in which case.
Three radioboxes determine basic choices: 1) No sound 2) System beep 3) User specified sound file.
Sound files supported include: *.wav, *.mid, *.au, *.rmf, *.aiff, *.aif files. JClaim.com offers some default sounds to start from, but you can browse the web or make your own if you prefer something else. Hint: Most OSes include a simple sound editor which can be used to make samples louder or softer (In windows, it’s “Sound Recorder”).
IV - Remote Access
See the Web Server section for details on settings and how to use this feature.
1. Web Server:
This feature makes JClaim act as a web server. This allows you to connect to your computer remotely.
2. Web Server Port
Which port to host the services on
Determines the folder to share through the web. Blank means do not share anything
4. Display Icons
When displaying the contact list, do you want icons to be displayed. Showing icons may slow down a WAP (phone browser) connection and increase your transfer cost.