JClaim Frequently Asked Questions


1.0      What is JCLAIM?. 2

2.0      Is IM like e-mail?. 2

3.0      What do I have to do to maintain compliance?. 2

4.0      How do I use... 2

5.0      Hints and Tips. 4

6.0      Firewall 4

7.0      Java. 4

8.0      Antivirus. 4

9.0      Adding and Removing Contacts. 4

10.0    Web Server 4

11.0    Trading. 5

12.0    Settings / Properties  Dialog. 6


1.0       What is JCLAIM?

JCLAIM is an IM chat client.


Chat clients allow users to message each other in real-time.


JCLAIM has special tools that help businesses avoid compliance issues while enabling fast and reliable communication.

2.0       Is IM like e-mail?

 IM is like e-mail in that it allows you to send messages to other users.  Unlike e-mail, IM messages are delivered in real-time through a chat client.

3.0       What do I have to do to maintain compliance?

If you are a user - Nothing.  All of JCLAIM’s compliancy features are managed by your administrator.  Use JCLAIM like an ordinary chat client.

If you are an administrator, read the administrator’s guide or talk to someone on the support line.

4.0       How do I use...

4.1       How do I logon?

When the client starts, first screen prompts you for your login and password.  Type your Screen name and password into the appropriate fields, and then click the Login button.

There is a dropdown list box that allows you to login to AIM or Jabber.  Use the screen name and password you normally would use with the service you are logging into.

4.2       How do I get a logon ID?

You may use an existing AOL Instant Messenger (AIM) id.  If you do not have and AIM ID, you may get one at the www.aim.com.

4.3       How do I add a contact?

Once you are logged in, go to Connection menu, find your connection near the bottom of the list, then select it and select Add Contact.  Please note that some providers (GoogleTalk, Jabber) require the name to work as an email address (someone@gmail.com)

4.4       How do Rename a contact?

Once you have a contact display in the main list, press F2.  It will allow you to change the contact’s display name.  Tooltip will show you the real account, whenever you need it.  Also, you can change the person’s display name by opening a message window and opening the information pane by clicking on “I”.

4.5       How do I send a file?

Once you are logged in, from the Connection menu, select ‘Send File’.  Click ‘choose’.  Browse to the location of the file you wish to send.  Then, click ‘okay’.

4.4       How do I send a link?

To send a link, simply copy the link from the address bar and paste is into JCLAIM, then click send or press the enter key.

4.5       Who do I call if I need help?

If you need help or want to request a new feature, please e-mail support.  To do this, click on help on the main menu and follow the instructions for contacting ITBS.

4.6       How do I receive a file?

JCLAIM will prompt you automatically when another user sends you a file.  You must enter a file name.

4.8       How do I access a link?

Simply highlight the link.  (JCLAIM automatically copies what is highlighted: You don’t have to press click copy.)  Then, past the link into the address bar or simply run it.

4.9       Can I access past conversations?

Yes, the entire transcript of all conversations is always available.  First, activate the message box for that contact (double-click on the screen name of the person whose past conversation history you wish to see). Click ‘history’.  The entire conversation history will be opened in a text editor.  (Note, if the contact you are looking for is not online, and you have ‘hide offline contacts selected in the settings menu, you will not be able to select them from the list.  Please unselect ‘hide contacts’.  See ‘Hide Contacts’ under settings for more information.)

4.10     Can I use my account at home?

Yes, of course.  Just use the link that your administrator gave you for using it at work.  No installation required.  You will have install Java at home.  (see: How do I install Java.)

4.11     How do I sign off?

Simply close the program or select Logout from the menu.

4.12     What happens if I forget to log off?  Can I still sign on?

Yes, if you forget to logoff you can still sign on later.

Some protocols (AIM) will automatically ask you want to terminate your old session the next time you try to logon.

4.13     How do I know when someone is sending me a message?

A message window will pop up.  You can control settings like sounds and if it will be brought to front from the settings screen.

4.14     Can I talk with multiple people at once?

Of course!  Just arrange the windows so that you can see the conversations.

4.15     How do I message multiple people at once?

Select multiple contacts by using your mouse and Shift or Control or select the group.  Right-click.  “Message All…” popup dialog should show up.  Click and message.  Any messages from these contacts will show up in their own private message windows so you can control which person gets which reply.  You can continue using the “multiple” window if you want everyone to know your reply, but remember to include the question you are answering.

4.16     How do I resize the window?

Just drag the edges.  You can also adjust the amount of space used to display what you are typing.  Simply drag the divider up or down.

4.17     What is that underline?  (Spell checking?)

JCLAIM automatically checks your spelling as you type.  JCALIM will underline misspelled words in red when this feature is turned on.

Right click or press Ctrl-Space on the word to see suggested spelling.

4.18     Emailing and Paging

If someone is not around, You can page people on cell phone (provided you know the number) or you can email them.  Simply type the message and hit appropriate button.  Warning: paging does not work with all cell providers.  Don’t rely on it if you have not used it with that person in the past.

5.0       Hints and Tips

5.1       Escape

Escape key works almost in all windows and will close the window without saving changes if any.

5.2       Ctrl-W

When you are typing in the message window, pressing Control-W will highlight the current word.  Pressing Control-W again will highlight the next two words, to the left and right of the current word.  Subsequent presses of Ctrl-W will continue to highlight outward.
Using Ctrl-Shift-W has the reverse effect.

5.3       Copying text

Selecting text with your mouse in read-only boxes (like History pane) is enough to copy it to clipboard.

5.4       Searching for something?

There is a Search option under the menus.  Use it to find files or text inside files.  Anywhere on your hard drive.  Also provides easy access to Google searches.  Use the help tab inside for details on how to do advanced searches.

6.0       Firewall

Yes, JCLIAM is compatible with firewalls.  Administrator’s should open port 4477 for sending/receiving files.

7.0       Java

7.1       What is Java?

Java is software from Sun Microsystems that allow your computer to run software on the Internet.  Once it is installed you don’t have to worry about it.

7.2       Where do I get it?

If you would like further information, please visit java.sun.com

For a quick installation link, visit www.jclaim.com

8.0       Antivirus

JCLAIM itself comes virus free and built to be compatible with Norton Antivirus, Mcaffee, and other anti-virus programs.

9.0       Adding and Removing Contacts

That functionality is located under the menus.

10.0    Web Server

This is a rather involved topic.

This feature makes JClaim act as a web server.  This allows you to connect to your computer remotely (via a web browser like IE or Firefox) and use it as if you were at your desk.  It is simple enough to be used from a cell phone, yet functional enough so you can stay in touch.

To access the server, you will need to:

10.1     Turn on the web server

Use the ‘Web Server’ checkbox from the settings screen.

10.2     Select a port

Use the ‘Web Server Port’ box from the settings screen.  The port is a superficial number (preferably above 1000) which you will use in the connection line.  80 is the default port for all web servers, but it is insecure and is usually blocked.  JClaim’s default is 2000, so that is what we will use in all examples.

10.3     Find out your IP address

This can be done easily.  Go to http://www.whatismyip.com  and it will give you your ip address.  Alternatively you can do this in your shell (command prompt or shell/teminal window on unix) try either “ipconfig /all” or “ifconfig /all”

One of the numbers labeled “IP Address” is what you need.  Use trial and error or ask your administrator as to which is the one that identifies your machine from where you’d like to connect to it.

10.4     Use your web browser or your phone to connect

Lets say your IP turned out to be and your port setting is 2000, then your connection string (URL) will be:

10.5     Log in

When you see the login prompt, which should look a lot like your regular prompt, login using the same credentials as the ones you used to connect to your service.

10.6     USE

At this point, you should be seeing your contact list.  All links should work.  Please note that you should not be using Refresh button on the browser after clicking buttons on the page.  If you do - your message may be sent twice.  (Cell phone limitations dictate this.)

11.0    Trading

10.1     How do I turn it on and off?

Use the ‘Show Order Entry’ checkbox from the settings screen.

10.2     What do all those abbreviations mean?

IOI = Indication of Interest
TIF= Time in Force
IOC = Immediate or Cancel
FOC = Fill or Cancel
MOO= Market on Open
MOC= Market on Close
MKT= Market
GTC= Good Till Cancel
GTD= Good till Day

10.3     Where is market/limit selection?

For market orders, leave the price blank.

10.4     Who am I trading with?

This feature is for communicating with brokers and other people authorize to take your orders.  If none of your contacts do this, it’s useless to you.

10.5     Who sees comments?

Comments are never sent out to the other user.  Use it to store confidential data, if you’d like.  However that does not stop people from looking over your shoulder.  Keep it work-related.

12.0    Settings / Properties  Dialog.

Available from the ‘General’ menu.

I - Contact List

1.         ‘Hide Offline Contacts’ and ‘Hide Empty Groups’

These options allow you to hide contacts that are not online.  And if no one is online in a group, hide that group as well.

2.         Show Weather / Weather Zip Code:

These two options control the display of current weather.  When the show weather option is unchecked, the weather is not displayed in the contact list.

Whenever you have temporary connectivity issues, you may see “Old” in front of your weather.  This is just to tell you that you may be looking at old information.  It will continue to try and update it the next time (every half an hour).

3.         Snap to screen’s edge

With this setting on, all windows and dialogs will try to hug the screen edge when brought near it.  This allows a user to be less precise about window positioning. 

This also has the effect where if you use more than one monitor, all JClaim windows will be confined to one monitor.

4.         Tray icon

With this setting turned on, minimizing the contact window will put it in the tray instead of the task bar.  (In other words: allows the user to get the contact list out of the way and put it by the system clock).  Look for the round JC icon.  Single click restores and also minimizes, so do not double-click the icon.

5.         Skin:

This feature makes the user interface look a little different.  Play with it, see which one you like.  Please note that spell checker may not work perfectly in all modes.  We are still waiting for a fix from Sun for this problem.

6.         Retry Connecting

Tells the program if it should try to reconnect should the connection to the message server be lost.

II - Messages

1.         De-iconify Messages’

This option restores the message dialog when the message is received.

2.         Bring To Front

Selecting this option moves the active message dialog box to the front when a new message comes in.  For example, when you get a new message from someone in your contact list, that dialog box will show up in front of whatever other application you are working on.

3.         Color Messages:

This option uses color fonts in the message dialog box to improve readability.

4.         Display Character Count:

This option displays the current number of character in your message in between the ‘History’ and ‘Send’ buttons. This is particularly important because different clients impose different limits on the number of characters that can be sent per message.  (Note: Mobile phones generally have the lowest limit -- usually about 120 characters per message.)

5.         Display Picture:

Checking the display picture check box allows you to see the icon pictures of members of your contact list. (Note: AOL sets a size limit for pictures.  Please try to pick a small file – approximately 5KB or less would be appropriate.)

6.         Enter Sends:

When this option is checked, you can send a message by pressing only the enter button; when this option is off, you must press ctrl + enter to send a message.  Ctrl + Enter will always send the message regardless of whether this option is checked or not.

7.         Show Time: 

This option displays the time of when a message was sent.

8.         Spell check:

This option turns spell check on and off.  When this option is checked, misspelled words will be underlined in red.

9.         Allow slang:

When this option is unchecked, slang words will be underlined as misspelled; when it is selected, slang will not be considered misspelled.

10.       Show Order Entry:

Hides the functionality for sending and receiving orders.  This option should be turned off if you are not trading stocks using JClaim.

11.       Auto Order Entry:

When this option is turned on, the order entry screen will automatically popup each time you click on the order button.

12.       Font Size:

This option controls the size of the fonts.  Like the one in the contact list.  Other fonts use this setting as approximation (+ 1 or -1).

13.       Disclaimer Message:

The contents of this box will be sent to the other party, as you chat.  Message will also be sent every 10 minutes or so (based on Disclaimer Delay setting.

When this box is left blank, no disclaimer is sent.  Administrators can require you to have a disclaimer, so you may not be able to modify or remove it.

14.       Ignore System Messages:

When this box is checked, JCLAIM will not display system messages.  These include “You are already logged on elsewhere” messages.

15.       Away From PC:

When this box is the ‘away’ message is displayed. Use it when you are away from you desk and wish to allow the users on your contact list to see that you are not there. (See away message for further information.)

16.       Away Message:

This is the message that is displayed when someone sends you a message and you have checked the ‘Away From Computer’ option.  You can type whatever you wish in this box.  Some people choose to leave their cell phone or pager numbers so that they can be reached at all times.

III - Sound

1.         Allow Sound:

When this option is unchecked, the whole program is muted.

2.         No sound Delay:

Controls how long must pass between multiple messages before the sound is heard again.  For example if someone sends you two messages within five seconds, and sound delay is set to 10, JCLAIM will alert only once.

3.         Sound when away

If the connection for the user sending you the message is in “Away” mode, do you still want to hear the sound alerts?

4.         Detailed sound selection

The remainder of the sound properties is a section where the user can choose which sounds should be used in which case.
Three radioboxes determine basic choices:  1) No sound 2) System beep 3) User specified sound file.

Sound files supported include: *.wav, *.mid, *.au, *.rmf, *.aiff, *.aif files.  JClaim.com offers some default sounds to start from, but you can browse the web or make your own if you prefer something else.  Hint: Most OSes include a simple sound editor which can be used to make samples louder or softer (In windows, it’s “Sound Recorder”).

IV - Remote Access

See the Web Server section for details on settings and how to use this feature.

1.         Web Server:

This feature makes JClaim act as a web server.  This allows you to connect to your computer remotely.

2.         Web Server Port

Which port to host the services on

3.         Folder

Determines the folder to share through the web.  Blank means do not share anything

4.         Display Icons

When displaying the contact list, do you want icons to be displayed.  Showing icons may slow down a WAP (phone browser) connection and increase your transfer cost.